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Hotel Policies

Guarantee Policy
A bank deposit or bank transfer is required to guarantee your reservation.

Deposit Policy

Bank: BANORTE
Name: OPERADORA ARENAS
Account: 1302132727
CLABE: 072 744 013021327276
Branch: 0641

Deposit Requirements to Guarantee Reservation:

1-night deposit.
24-hour time limit to make the deposit and send the payment receipt to the hotel.

Cancellation Policy
No refunds in case of cancellation.
You may change the date up to 7 days before your arrival.

No-Show Policy
In case of no-show, the total advance payment will be automatically charged.

Extra Person Policy
An additional charge of $100 will apply for the third person in the same room.
An additional charge of $200 will apply for the third person in the same room during high season dates (e.g., Carnival, Easter, Spring Break, Summer, and Year-End).

Child Policy
Children are considered up to 11 years old. Children aged 12 and older will be charged as adults.
Example: 2 children under 12 years old may share a room with 2 adults.

Pet Policy
Sorry, pets are not allowed.

Overbooking Policy
In the event that the hotel cannot provide the lodging service contracted by the consumer through a reservation made via Zentauro Solutions, the hotel will, at its own expense, find suitable alternatives to replace the contracted service, ensuring they are at least equal to or better than the original benefits.